Privacy Policy

Please rest assured that we do take our customers' security and privacy seriously.

Information Automatically Logged

We log one of the IP (Internet Protocol) connection addresses indicated below to help diagnose problems with our server and to administer our Web site. The IP address may also be used to associate you with your shopping cart session. Unless otherwise required by law, we will not use your IP address for any other purpose.

If you are connected directly to the Internet, with a static address through DSL or Cable connection, this is the IP address that is collected. If you are not connected directly to the Internet, but might use an ISP (Internet Service Provider) like Comcast, or otherwise have a dynamic (assigned when you log on, and changes every time you log on) IP address, then it is the ISP's address that is collected.

Contact Forms

Our site's contact form and other similar forms may require you to give us personal information like name, e-mail, postal address and phone number. You may also provide us with personal information when you send us e-mails.

All personal information that we request and/or receive is used to respond to your request or order.

Information from such forms is kept confidential and not shared with others unless required by law. If such information is not related to an order that you placed with us, it is deleted from our systems usually within 60 days.

Order Forms

Our site uses two order forms for the purchase of products from our website.

Our online Shopping Cart ordering system protects your privacy by encrypting your personal information before sending it through a secure server to our Shopping Cart system.

Our Fax or Mail order form carries all the protection that is ordinarily afforded through phone lines or the postal service.

Contact information from the order forms is used to verify your identity to authorize credit card and check purchases, to ship purchases, to send information you request, and any information you'll need about the products you purchased, when necessary.

Your contact information is also used to get in touch with you to confirm your purchase, if we have questions about your order, and to send you a confirmation of shipment.

You may not opt out of receiving order confirmations or other notifications regarding your order.

Furthermore, you may not opt out of providing a valid e-mail address. Orders require valid contact information in order to be processed. At our discretion, we will refuse orders that do not include all the required information on our order forms.

Financial information that is collected is used to process your payment for products and services that you ordered.

Marketing

We value your privacy and do not add you to mailing lists, nor do we use your personal information for any marketing purpose. We do not share your e-mail address or any other private information about you with others, except as required by law.

Each of our pages has a bit of code that allows Google Analytics to provide us with reports on page visitations without gathering any private information.

External Links

This site contains links to other sites. Fante's is obviously not responsible for the privacy practices or the content of such Web sites. We encourage you to review their Privacy Policies before giving them information.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Access to such information is limited.

Personal information that you provide, when you place an online order through our Shopping Cart, is encrypted and transmitted through a secure server.

To insure your privacy, we recommend that you do not send us credit card information by e-mail, as e-mail communications are not encrypted.

Data Quality/Access

To change any information that you may previously have provided to us, such as from an order, we recommend sending us an e-mail or a letter, and that you keep a copy of your change request.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact the Customer Service Manager:

  • Mail letters to  1006 S. Ninth St. Philadelphia, PA 19147-4707
  • Call  800-44-FANTE  (Tue-Fri 9-5 Eastern Time)
  • Fax 24/7 to  215-922-5723
  • Email us at mail@fantes.com

Thank you.

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