Fante's Kitchen Shop -

Page Contents:
-Shopping Cart Step-By-Step
-What Happens Next
-Common Errors & Messages

Related Pages:
-Info on Ordering, Shipping & Returns
-About Browser Cookies
-Privacy Policy
-Customer Ratings & Comments Home

Shopping Help

Fante's Online Shopping CartJust like a shopping cart in your neighborhood market, our Shopping Cart (hosted at Yahoo!Shopping) holds your items in virtual memory until you're done shopping, then leads you through the check-out process.

Here's how it works.

cookies must be enabled Cookies must be enabled in the Privacy section of your browser settings. Cookies associate products you place in your Shopping Cart with your computer until you're ready for check-out. More...
To order an item, start by clicking on the button for the item you desire.

It will take you to the Shopping Cart, where you can change the quantity, complete your order, or click on the Keep Shopping link to take you back to the previous page on our website.
Click for Shopping Cart Checkout Click on the link marked   Click for Shopping Cart Checkout  near the top of our pages to...
  • ...see items you added to your Shopping Cart, 
  • ...change quantities, 
  • ...delete items, and 
  • ...finalize your order.

Before you finalize your order, you can go back and forth between your Shopping Cart and the pages on our website.

Shopping Cart provided by Yahoo! Small Business When you click on the continue button and send order button buttons, the information on the page is sent to a secure server in an encrypted fashion, so it cannot be viewed by others. (More...)


The Shopping Cart

Review and manage items you placed in your shopping cart.
A sample "cart" is shown below.

Shopping Cart example
Double-check the item description, unit price and quantity.

To change the quantity, highlight the number in the Qty. box, change it to a new quantity, then click on the update quantity button button.

To delete the item, click on [remove], under the Item name.

If you are not ready to check out, click on the Keep Shopping link; it will take you back to the previous page.


(Note: Shipping Charges do not appear on this page. You will choose the shipping method in the Shipping Information section, and the shipping charges will then appear on the Order Review page.)


The Check-out

In the first section, complete the shipping and billing information.

Shopping Cart - Shipping & Billing example

If you have a Yahoo! account or e-mail address, or use form-fill-in software, the information may be automatically filled in. Double-check that it is current and accurate information, and complete any missing blanks.

Choose the desired Shipping Method from the drop-down menu and click the apply button button. (Shipping charges will update on the Shopping Cart above.)

If this is a Gift, you may wish to check the "Remove price stickers" box, and include a Gift Message. The message will be printed on the Packing List that is sent with the order.

Errors in the Credit Card expiration date are the biggest cause of delays.

Gift Cards used for tender must be registered (billing address and zip code) with the issuing financial institution before they can be used online.

In the Other Information section, complete your e-mail address so we can send you confirmation of your order, shipping confirmation, tracking link, and also to get in touch with you if necessary.

Shopping Cart Other Info example
Fill the box for Comments and Notes with information you want us to know about this order.

Do you want your coffee ground?
Do you need to list a Purchase Order Number?
Do you need a question answered? 
Do you want to give us an opinion or recommendation
Are you mailing us a Gift Certificate or Coupons?
Are you adding items from our store that are not yet on our website?
All this and more go in the Comments box and are communicated to us with your order.

Note: Your Comments will also appear on the Packing List that is sent with your order.
♦ To keep your Comments from appearing on the Packing List, write them in a reply e-mail to the order confirmation e-mail that you will receive after you place your order.


When you click the continue button button, you may be prompted to re-enter or fill-in incomplete information. Otherwise, you will next see the Order Review page.


Order Review

After completing the information on the Checkout page, this page allows you to make changes before submitting your order.

Shopping Cart Order Review example
If you notice an error in the Ship To or Bill To information, you can click on Edit (on the right side) to alter that information.

We will process your order based on the information you send us. To help avoid delays, please double-check it for accuracy before you click on the send order button button.


Order Confirmation

After you click on the send order button button, this page appears, indicating that your order has been accepted for processing. A sample is shown below.

Fantes Shopping Cart on Yahoo! - Order Confirmation
- Make a note of your Order Number.
- Double-check your order for accuracy.
- Print a copy for your records.
- Contact us right away if you notice inaccuracies.

- If you are paying by check, or if you are submitting a gift certificate or coupon for redemption, mail them to us right away. Be sure to include your Order Number.
     1006 S 9th St
     Philadelphia, PA 19147-4798



What Happens Next

We'll confirm... ...receipt of your order by e-mail, automatically generated by the system upon completion of the order form.

(If you don't receive a confirmation, your email address was entered incorrectly; contact us with your order number and the correct info.)
We'll retrieve your order... ...usually the same or next business day, depending on when you placed your order.
We'll notify you by e-mail... ...about any changes, errors, and our ability to ship in a timely manner.
We'll call you by phone or send you an e-mail... ...if your order is Priority Handling and we need to alert you of changes, errors, or our inability to ship in a timely manner.
We'll process your order... ...within the next few business days. (During the holidays, this time frame may be longer; and notice will be provided on our main page.)
We'll update you... e-mail, sent either on the same day we ship your order, or on the next day. (UPS shipping confirmations come through "UPS Quantum View".)
Notify us... soon as possible about desired changes (Customer Service). Be sure to tell us your Order Number.



Common Errors & Error Messages

Can't add items to Shopping Cart

 - This usually happens when either Cookies are not enabled, or when Java Script is not enabled, or when a secure connection can't be made by an older browser.

To enable Java Script:
- Internet Explorer : Tools - Internet Options - Security tab - Custom Level - Active Scripting (Enable or, better yet, Prompt)

- Or just change the Internet Security setting to Medium-High.

To enable Cookies:
- Internet Explorer : Tools - Internet Options - Privacy tab - Medium High

Add our Shopping Cart to your Trusted Sites:
- Our shopping cart resides on Yahoo! servers, and the address to add is: "" (without the parentheses). Uncheck the box to "Require server verification (https:) for all sites in this zone", as the shopping cart only becomes secure (https:) when you get to the checkout.
Internet Explorer: Tools - Internet Options - Security tab - Trusted sites -> set to Medium -> then choose the Sites button -> in the Add box, type then click Add

Working behind Firewalls:
- Use of ZoneAlarm and other firewalls might restrict accessing to certain Internet addresses, and there might be additional restrictions on Third Party Cookies that your pc can accept. Review your Firewall settings or, if behind a corporate Firewall, discuss this matter with your Network Administrator.

Can't open a Secure Connection:
- To test whether this is the problem, go to: (note the s after http). If you can't get through to that site, then the problem is most likely to be with your browser. To correct this, download a current version of Internet Explorer, Mozilla Firefox, or another browser.
- If you're working behind a corporate Firewall, secure connections might be blocked by default, so check with the administrator to see if it allows secure connections.

Keeps asking for Yahoo password

- This usually happens when someone previously accessed a Yahoo service using a Yahoo login and password. If you want to use your Yahoo e-mail address on the order, fill in the password and continue. Otherwise, delete Cookies and Temporary Internet Files, close the browser, open a new browser and try again.

- To delete Cookies:
Internet Explorer : Tools → Internet Options → Delete Cookies → Delete All Cookies in Temporary Internet Files Folder? → OK

- To clear Temporary Internet (cached) Files:
Internet Explorer : Tools → Internet Options → Delete Files (or Browsing History Delete) → OK
Internet Explorer 7: Tools → Internet Options → General Tab - Browsing History - Delete → Delete Browsing History - Delete all... → Yes → OK
(For other browsers, check its Help files.)

Billing and shipping name/address/phone info is automatically filled in

- This usually happens when someone previously accessed a Yahoo service using a Yahoo login and password. Delete Cookies and Temporary Internet Files, close the browser, open a new one and try again (see above). If you want to use your Yahoo e-mail address on the order, and your address and other information shown are incorrect, you can click on the "Other" radio button and fill in the correct information. Or you can go to the main Yahoo login page and change the information in your profile.
- Some services, such as SBC Global (which merged with Yahoo to create AT&T Yahoo), migrated all your settings and information to the new service, and would automatically fill-in forms with that information.
- This can also happen if your browser's auto-c0mplete function is enabled, or if you have other software, such as RoboForm.
- Yahoo!Wallet offers a free, secure way of storing and automatically filling in forms with your credit card, shipping and billing information, which might be a helpful feature for frequent shoppers to our site. (More...)


Shopping Cart Privacy Policy 

As indicated above, Yahoo! hosts our secure ordering system (Shopping Cart) and order data. Yahoo! automatically collects order information and protects your privacy by only using this information in the aggregate and not in any way personally identifiable with you.

If you accessed our store through the Yahoo!Shopping portal, Yahoo! also automatically collects information about your shopping experience, to use only as above.

Please see the Yahoo! Privacy Policy for details.

Please see Fante's Privacy Policy for more on how information is collected and used during the order process.

Any request we make for personal information is limited to that which is required to respond to your inquiry (such as an e-mail address) or to fulfill your order (such as credit card, address, etc.).

In order to maintain the information and products in the shopping cart, your browser must be set to accept Cookies. Browser cookies identify Yahoo! but store no personal information. When you're done ordering, you can delete your browser cookies (usually through your browser's Toolbox and Internet Options menus).


Shopping Cart Security

Secure PageWhen placing an order, we will only ask for your personal information after you click to "Order" or "Checkout". Credit card and other personal information is sent in a secure, encrypted manner to Yahoo!Shopping's secure server. Similarly, we retrieve your order from Yahoo!Shopping's secure server via a secure, encrypted channel.

Security statement from Yahoo! Shopping:

Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. We use the Stronghold secure server, currently the second-best selling secure server software and, in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant.

Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.



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-About Fante's
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Kitchen Shop
1006 S. Ninth St.
Philadelphia PA

Customer Service