Returning Items

 
If you would like to return merchandise, for whatever reason, first contact us to let us know how you would like us to handle your intended return.

Please take a moment to read below for important details on how we treat your request. We promise to make it as easy as possible, and you can rely on our reputation of more than a century in business to treat you, and all our customers, in a fair manner.
 

Defective or Damaged Upon Arrival

  • If the product arrived defective or damaged, please save all the packing and contact us by the next business day. This allows us to submit a damage claim with the delivery company on a timely basis, and it will speed up the replacement process.
  • Keep the damaged or defective product and packaging for a month, in case inspection or return is requested. If we notify you to return it, we pay for the return shipping.
  • If, upon delivery, you noticed dents on the carton and refused the package because you inspected the contents in front of the delivery person and found the contents to be damaged, please let us know right away. We'll be able to check the refused package status with the carrier electronically, and may then send you a replacement immediately.

Unwanted Items

  • Unwanted products must be returned within a reasonable period of time for a refund to the original purchaser or for exchange with a different product (standard shipping charges apply).
  • Unwanted products must be in salable condition, with all the original packaging and materials.
  • If we receive the unwanted product in salable condition, you will only be responsible for the original and return shipping charges.

Not What You Expected

  • When returning an unwanted product for exchange with a different product, first place an online order for the replacement, and let us know (in Gift Comments at checkout) that you are returning a product in exchange. Then email us and indicate your new Order Number.
  • If the price of the replacement, plus shipping, is more than the value of the returned product, the difference is charged to your credit card, or you can send the amount in a check.
  • If you request a refund (or if the difference between your exchange+shipping is less than the returned product price), the refund will be processed to the credit card used for the original purchase.

Gift Recipients

  • When returning an unwanted product for exchange with a different product, first place an online order for the replacement, and let us know (in Gift Comments at checkout) that you are returning a product in exchange. Then email us and indicate your new Order Number.
  • If the price of the replacement, plus shipping, is more than the value of the returned product, the difference is charged to your credit card, or you can send the amount in a check.
  • If you request a refund (or if the difference between your exchange+shipping is less than the returned product price), the refund will be processed to the credit card used for the original purchase.

Product Refund or Replacement

  • Unwanted products that are returned must be in their original condition.
  • If requesting an exchange, regular shipping charges are applicable.
  • Refunds of the purchase price are made to the original purchaser.
  • Products that were not misused or abused may be returned to us within a reasonable amount of time for refund or replacement.

Replace Now or Later

  • To get a replacement immediately, you can authorize us to charge you for the replacement, and then to refund your credit card when we receive the returned product.
  • Otherwise, we'll send you the replacement when we receive the product you wish to return.

Shipping back to Fante's

  • Damaged, defective, and used products require authorization from us before you return them. You can request authorization on the Returns Form.
  • We recommend that you use UPS to ship items back to us. To view a listing of Drop-Off locations, visit: ups.com/dropoff.
  • Insure your package. You are responsible for making sure the merchandise reaches us in good condition, and for dealing with the Postal Service, FedEx, or other carrier (other than UPS) if your package arrives here damaged.
  • Carriers will not pay for damage claims on merchandise that was inadequately packed, even though insured, so we urge you to repack it well.
  • Our return address is:
    Fante's Shipping Department
    Your Order Number
    908 Carpenter St.
    Philadelphia, PA 19147-3806

Shipping Charges

  • Shipping charges are not refundable, unless we made a shipping error.
  • We'll pay ground transportation (Regular Handling) to send a similar product to replace a product you received damaged in transit or defective.
  • If you request an exchange for a different item, standard shipping charges apply on the replacement.

Not Refundable and Chargeable

  • If you cancel an order after we shipped it, shipping and return charges are not refundable.
  • If you refuse to accept delivery of your order without authorization from us (unless damaged in transit), and it is returned to us, or if we need to redirect a shipment to a different address after it has been shipped, you will be charged for the additional shipping charges.
  • If you ship back to us via a service other than UPS, and the merchandise arrives in damaged condition, you must file a damage claim with them and collect the value of the damaged merchandise directly from them.
  • Service charges may be applicable under certain circumstances. See Service Charges on our FAQ page.

Proof of Purchase Missing

  • If reference to the original order is not provided on a request for a refund, or if a sales receipt (or packing slip) is not produced, we will not accept a product for replacement or refund.
  • In certain cases, when we can verify that the item was purchased from us even though a proof of purchase is missing, we will issue a Store Credit in the amount that reflects the lowest price for which the product was available. A Store Credit is redeemable for merchandise in our store or through our web site, and will be honored when used within one year of the issue date.

Proceed to Contact Us:

Send an email with your request to returns@fantes.com after you've read the information above that applies to you.

Buy Gift Card Fante's Kitchen Shop · Gift Card · A wonderful way to give a gift that will truly be appreciated.